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For further information on the facility services we provide or for assistance with the online Service Solution Desk, please contact us. Store Contact Phone: 877-476-5475 Service Provider IVR Number: 877-476-5482 Service Provider Call Center Number: 614-396-0457 Service Provider EMS Group Direct Number: 614-396-0458 Fax: 614-318-1701 For questions regarding your password or site access please contact 800-652-2056     Stores are directed to "ENTER" all calls manually into FMPilot, do not call FMPILOT for service unless it is an emergency situation. For emergency situations where you can not enter a request at store level call Facility Service Desk 877-476-5475, note: a record of the phone call will be sent to the SSC, again the preferred method is to use FMPilot by keying in your request yourself at store level. Web site and service desk portal system for use only by Dollar Tree Stores Inc. Service Center staff and approved vendors. © Copyright and licensing agreement on file.