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Service Desk
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Smarter Dependable Service
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We offer cutting-edge, cross-platform systems for exceptional service delivery. Our goal is to protect your investments through established processes, procedures, and service.
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- Enter service requests
- Track progress of work orders
- View work order related reports
Currently the Facility Service Desk supports Heating & Air Conditioning and Refrigeration service requests.
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Stores are directed to "ENTER" all calls manually into FMPilot, do not call
FMPILOT for service unless it is an emergency situation. For emergency
situations where you can not enter a request at store level call Facility
Service Desk 877-476-5475, note: a record of the phone call will be sent to
the SSC, again the preferred method is to use FMPilot by keying in your
request yourself at store level.
Web site and service desk portal system for use only by
Dollar Tree Stores Inc. Service Center staff and approved vendors. © Copyright and licensing agreement on file.
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