Service Desk

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Smarter Dependable Service
We offer cutting-edge, cross-platform systems for exceptional service delivery. Our goal is to protect your investments through established processes, procedures, and service.

  • Enter service requests
  • Track progress of work orders
  • View work order related reports

Currently the Facility Service Desk supports Heating & Air Conditioning and Refrigeration service requests.

Please enter a user name and password.
User Name:  
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Stores are directed to "ENTER" all calls manually into FMPilot, do not call FMPILOT for service unless it is an emergency situation. For emergency situations where you can not enter a request at store level call Facility Service Desk 877-476-5475, note: a record of the phone call will be sent to the SSC, again the preferred method is to use FMPilot by keying in your request yourself at store level.

Web site and service desk portal system for use only by Dollar Tree Stores Inc. Service Center staff and approved vendors. © Copyright and licensing agreement on file.